Fixing the Tower of Babel: Making bank delivery channels work together
By Renee Wijnen Caruthers • Jan 1st, 2005 • Category: magazineAt JPMorgan Chase, the retail bank aims to make it easy for customers to get at the information they need regardless of where it is located within the bank.
“You should, as a client, be able to be independent of channel to get an answer or to go across products,” said Greg Murray, vice president of [...]


