Improving the Experience That Customers Often Aim to Minimize
By Nadine Kjellberg • Sep 1st, 2005 • Category: eNewsAt BAIs Retail Delivery Conference last year, Microsoft launched its new campaign, experience Banking.
For many of us, the best experience we have in banking is when we get in and out of a branch without anyone saying more than 10 words to us.
But at TowerGroups annual conference this spring, I listened as Alan Bauer, direct [...]


