Affordable solution enables small insurers to support agents with online inquiry, quoting...and more

WYNCOTE, Pa.—A new suite of processing capabilities that enables small insurers to support their agents and MGAs with web-based policy processing has been introduced by IDP. The suite,  called AgentXpress, is available to new and existing clients of IDP’s VISION 21™ policy management system.

AgentXpress’ functionality includes online policy inquiry for billing and claims information; and quoting, application submission and issuance.

According to IDP President & CEO Gary Gilbert, AgentXpress was developed in response to growing needs among small p&c insurers to provide agents and MGAs with web-based policy processing and to lower internal costs associated with existing agent-response methods.

“Many small p&c insurers are employing phone and fax to field their agents’ inquiries and to provide quotes,” Gilbert says. “The process is cumbersome, time consuming and often uncertain. Agents may face situations where they require feedback during off-hours. Or the insurer’s employees responsible for addressing agents’ requests may simply be unavailable. Web-based AgentXpress makes the insurance company’s inquiry, quote and related functions available to the agent network 24 hours every day.”

The suite’s ultimate purpose is to help agents achieve greater customer satisfaction through quick response to customer questions, and to help agents capture additional sales. In operation, an agent simply enters a customer’s name or unique identification data, such as policy number. He or she can then obtain the status of a bill or a claim, or obtain an accurate quote, in seconds.  Subsequent to providing a quote, AgentXpress will permit the agent to electronically submit the application to further speed the process that may lead to a sale.

AgentXpress’ functionality is based on input collected from managers at small insurance companies, and their agents and MGAs. The field-proven suite is priced to appeal to small, value-conscious businesses.

“Web-based processing for agents has become a mature business practice throughout most of the property and casualty insurance industry,” Gilbert notes. “But the price of web-enabled processing has kept smaller carriers from investing in it and realizing its benefits. At IDP, we want our small carrier customers to be very competitive. Accordingly, we have brought to market an affordable solution for small carriers that helps keep them as attractive to agents as the largest players.”

About IDP

Founded in 1949, IDP is among the most experienced property and casualty management system companies in the U.S. IDP launched its first electronics-based insurance products and services in 1963, accounting for over 40 years experience with high-tech insurance management. The company is headquartered in Wyncote, Pa., with a branch office in Solon, Ohio. Mission priorities include timely responsiveness to customer needs and creative problem solving. Software products range from policy rating and issuance, claims administration and accounting, to regulatory compliance and bureau reporting and submission. IDP lays claim to an extraordinary skill level for consulting on both insurance business and technical matters. The organization’s management team combines depth of experience with multi-discipline expertise.

Visit IDP at: http://www.idpnet.com.

IDP

One Washington SquareWyncote, PA 19095

Attention:  Mike Vaccarello

Phone:  215-885-2150

Fax:  215-887-4621

E-mail:  info@idpnet.com