"Our Customer Support WEB is targeted at Fincentric customers with support and maintenance contracts who will now be able to monitor their support requests and obtain up-to-date information anytime, anywhere," said James Dicks, Fincentric's Customer Service Director. "It gives me great pleasure to introduce this new service which will improve the value of support services offered to Fincentric customers and provide customers with a central location for access to technical information & support tools."

Fincentric's Customer Support Web is an easy to use service available to customers 24 hours a day. The portal includes a searchable knowledge-base which gives customers a better understanding of current issues and a wealth of product documentation and technical whitepapers surrounding common issues and solutions.

Customers can also find out what other Fincentric users are asking by browsing a comprehensive list of common questions in order to find the answers they need quickly. The service also allows customers to:

-Create reports on incidents status on demand
-Maintain up-to-date information on user profile
-View product advisories & bulletins

Fincentric offers a wide variety of Customer Support services to ensure its software solutions meet customers' needs. Its Customer Support team handles questions on the use, configuration and functionality of all our products. In addition, Fincentric's support team helps identify software issues, develop creative solutions, and document enhancement requests for consideration in future product releases.

For assistance or for more information about Fincentric's Customer Support team and services, please contact us:

Telephone: Local & International calls: 604.273.9565, Toll Free within Canada and United States: 1.800.667.6771 E-mail: support@fincentric.com

About Fincentric Corporation
Fincentric Corporation is a leading provider of core retail banking and customer value management software to the global financial services industry. Fincentric's Wealthview family of integrated products enables financial institutions to leverage customer knowledge to deliver personalized service and product offers, and develop profitable customer relationships. Fincentric has strategic alliances with TELUS, Microsoft and Intel, and supports financial institutions in over 20 countries. For more information about Fincentric, please visit www.fincentric.com.