Exstream's Dialogue Live

At the ACORD LOMA Systems Forum, Exstream Software will be introducing to the insurance industry its Dialogue Live, groundbreaking new software designed to manage the editing of all types of interactive documents across the enterprise, while controlling content and costs at the corporate level. Exstream's Dialogue Live is the first solution on the market that merges interactive document completion in the field with corporate document production and fulfillment.

Integrated with Exstream's market-leading enterprise document automation Dialogue software for high-volume and on-demand production of personalized customer communications, Dialogue Live is ideal for insurance companies that want to provide customer-facing employees with the flexibility and autonomy they need to complete interactive, point-of-need, personalized documents for clients, while ensuring accuracy and costs are controlled through centralized production and fulfillment.

For example, a field agent can meet with a client and walk through an electronic version of a new insurance application. Each new form is pre-populated with relevant information from previously completed pages and content from a central database, then created on demand and given to the client on the spot to review and sign. The data inputted on premises is then dynamically transmitted back to the central database, where it will be stored and reused as needed for all subsequent interactions with the customer. The application process is therefore reduced from weeks to hours. Dialogue Live has transformed the static policy application into an interactive, intelligent document designed to gather and share data.

With Dialogue Live, companies eliminate manual fulfillment processes and point solutions for interactive document creation in the field, resulting in more productive employees, significantly reduced costs, less strain on IT resources, fewer calls to customer service, and happier customers.

Dialogue version 6.0

At the ACORD LOMA     Systems Forum, Exstream Software is also introducing to the insurance industry version 6.0 of its market-leading Dialogue enterprise document automation software, a comprehensive platform for companies to build and deploy all types of high-volume, on-demand, and interactive personalized customer communications-from complex statements, policies, and bills, to marketing, correspondence, proposals, and contracts created in real time or interactively. Emerging out of a 15-month development cycle that included testing and deployment by over 75 customers in Exstream's managed release program, Dialogue 6.0 includes over 250 enhancements and eight new modules. 

Some of the significant new capabilities in Dialogue 6.0 include:

            Hebrew and Arabic language support

            New SOAP and web services interface modules

            PDF form pass through, personalization, and data mining

            Support for PDF digital signatures, font subsetting, and file size optimization

            PDF/A support

            New testing tools for personalized rules management, AFP production, and browser-based campaign management using Dialogue Anywhere

            Four new modules for Dialogue Live interactive applications, including Dialogue Live Format (DLF) Designer, DLF Output, DLF Input, and DLF Fulfillment

            Image transparency  

            Six new charting capabilities

Exstream began shipping Dialogue 6.0 on April 30, 2007.