The insurance industry has often been criticized for being too legacy burdened to take advantage of new technology, but this is proving far from true. Insurance companies have embraced the latest technological advancements in mobility and elsewhere and have made more strides in streamlining the workflow process than many other sectors. This is critically important now as insurance companies need to add value to the customer experience while charging less than their competitors. Tapping into the Microsoft Insurance Value Chain has been a key strategy for firms to reduce costs and IT complexity and enable straight-through business processes. So what waits around the next bend and what are the critical next steps for insurers facing an increasingly competitive landscape?

• Vincent Oliva, Managing Vice President, Gartner Research
• Ray August, President, Property and Casualty Insurance Division & Michael W. Risley,  President, Life and Annuity Division, CSC Financial Services
• Alex Aminian, President and CEO, DAVID Corporation
• Greg Osborne, Vice President of Sales, Insurance Services, Exstream Software
• Bill Dochterman, Vice President, Marketing and Product Management, Insurity
• Kevin M. Walma,  Chief Information Officer, AdminServer, Inc.
• Sonny Rivera, President, Access CoverageCorp
• Don Canning, Director – Insurance, Worldwide Financial Services Group, Microsoft Corporation
• Pamela Pecs Cytron, President and Chief Executive Officer, Pendo Systems
• Stephen A. Bruno, President and Chief Executive Officer, Computer Solutions & Software International
• George Moore, President and CTO, e2Value
• Stephen Korow, Vice President, Technology, Decision Research Corp.
• David Fenimore, EVP, Engineering and CIO, Insurance Technologies
• Ed McQuiston, Director of Insurance Solutions, Hyland Software
• Sascha Ohler, CIC, ICDP, Senior Product Manager, Financial Services Solutions, ImageNow by Perceptive Software
• Dr. Mehmet Baltacioglu, President, Winsoft Software Inc.
• Mike Donati, Senior Vice President, Operations, SunGard iWORKS EIM

By Nadine Kjellberg