Wachovia has launched a new online banking platform built in partnership with Accenture, CheckFree, Corillian and Microsoft. The new system allows customers to see more accounts, and more easily transfer money between accounts, set up alerts, view fee detail, view debit card holds, search for information and find help. Self-service activities such as updating user profiles, ordering checks and changing addresses have also become easier.
“The platform provides simpler and swifter navigation and seamless integration of various money management functions,” said Lawrence Baxter, head of Wachovia’s eCommerce division. “Our team spent countless hours talking and listening to customers to get their feedback about their online experience at Wachovia. We are confident that the information we gained from those sessions and the user-centered design approach has resulted in a top-of-the-line online banking experience for our customers.”
Starting in November, all new online banking customers began being enrolled in the new online platform. The bank is currently completing the conversion of its 3.2 million active online customers to the new system as well.
Wachovia first announced plans to overhaul its online banking and bill pay system in 2004. Accenture and Wachovia conducted the development and testing of the platform jointly, while Corillian and Microsoft provided the system software. Avanade, the joint venture between Accenture and Microsoft, provided systems integration services. CheckFree will continue to provide Wachovia’s customers with ongoing electronic billing and payment services and the CheckFree platform will serve as the basis for a long-term partnership.
“The overall presentation to the customer is more comprehensive and integrated with other online applications such as electronic billing and payment, online brokerage and account aggregation,” said Baxter.
Wachovia will continue to offer popular online products and services such as its full suite of more than 50 different electronic and wireless alerts and the ability to view check images.
“One feature that customers will notice immediately is a more intuitive interface that will allow them to navigate quickly and seamlessly through the site to perform the task they need to complete,” said Baxter.
In the coming months, Wachovia will continue to add new products and services that customers can use to enhance their online experience including an enhanced message center and the completion of a cull suite of e-statements for all customer accounts. Wachovia is also developing and implementing new tools to protect online accounts from fraudulent access.