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In Search of Real-Time Payments |
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 HCL Technologies is a $1.4 billion global technology consulting and IT services company founded in India in 1991, as a division of HCL Enterprise, a $4 billion organization and one of India’s oldest IT companies. Now one of India’s leading businesses, HCL Technologies employs over 42,000 professionals in 86 offices located in 17 countries in Asia, Europe, and North America. HCL has global partnerships with several Fortune 1000 firms including leading IT and technology firms (see www.hcltech.com and www.hcl.in).
The advantages of outsourcing complex technical tasks such as creating software-led IT solutions, remote infrastructure management services and business process outsourcing is now widespread, and its advantages are well known. HCL has delivered solutions for corporate sectors as diverse as financial services, retail and consumer, life sciences and healthcare, hi-tech and manufacturing, aerospace, automotive, telecom, and media and entertainment.
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The Future of Corporate to Bank Payments |
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 Visionaries in the payments industry discuss connectivity, cost, standards and efficiency.
By Paul Allen
Automation and efficiency are evergreen topics within the financial services industry. But in the payments sector in Europe these forces are being given extra impetus by the launch in 2010 of the Single European Payments Area (SEPA).
SEPA was hatched in response to demands for a single Europe-wide market where cross-border transactions would be as cheap as they are domestically. But this means banks, corporates and other payments participants are having to introduce automation into their processes wherever possible in order to bring down costs. Add in the normal competitive pressures that face industry players worldwide anyway and the upshot is a huge drive towards automated connectivity and straight-through processing.
In light of this, Windows in Financial Services asked four industry participants from different parts of the value chain what they see as the key issues facing market players at present, and the roles their organizations can play in the environment’s evolution.
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Check 21 Opens New Competitive Landscape |
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 Remote check capture, both at bank branches and company offices, has
gone from a concept to a competitive edge in banking during the last
year.
The major banks have gone from pilots to rollouts, said Steve Buchberger, senior vice president at Wausau Financial Solutions.
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Connecting the Dots: Improving Bank to Corporate Connectivity |
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 The Microsoft stand at Sibos, the SWIFT international banking conference in Sydney, attracted a standing room only crowd to listen to Ed Barrie of Microsoft treasury and Susan Feinberg, a senior analyst at the TowerGroup, discuss Microsoft’s advances in linking its treasury operations to SWIFTNet.
For David Vander, the managing director for worldwide banking at Microsoft, this interest in linking corporates to banks is part of a larger industry trend.
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The Bank of Hawaii Engineers an ATM Mainframe Migration to Windows |
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 The Bank of Hawaii depends on its ATM network to provide cash to
tourists, serve the customers of the credit unions that have service
agreements with the banks, and to support local businesses by providing
currency and rolls of coins through its Super ATMs. The $10.2 billion
bank, which operates 500 ATMs throughout Hawaii, Guam, American Samoa,
Palau and Saipan, processes about three million transactions a month.
So
when the bank’s ATM software contract with ACI was coming up for
renewal, it began looking for alternatives to the Tandem – now HP
Nonstop – system that was at the core of its ATM operations.
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Banking Strategies for a Rapidly Changing Marketplace |
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 Consumers have more choices than ever before when it comes to handling their finances. Many institutions are struggling to find the right mix of retail and commercial strategies, as well as the optimal way to combine their self-service, online and branch channels. Some financial services firms focus on ‘convenience,’ others on ‘service,’ and still others on the ‘customer experience.’ Some analysts argue that any institution’s success in retail banking demands a continual investment in their business and a close monitoring of changing trends in technology and customer behavior – all backed by a management team that has a strategic clarity to their approach.
We asked industry leaders for their insight on what marketplace trends to be most focused on today and going forward; some of the more innovative strategies they have seen applied; the role technology plays in determining strategy; and how they help FIs compete in this rapidly changing marketplace.
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